|Ruta principal||Johanesburgo Aeropuerto Internacional de Johannesburgo a Aeropuerto Internacional de la Ciudad del Cabo|
|Aeropuertos en los que opera||21|
|Aeropuerto principal||Johanesburgo Aeropuerto Internacional de Johannesburgo|
Desventajas: Better Movies and music
Desventajas: It’s a hop and a skip, just 2 1/2 hours. But. Nice flight
Ventajas: Courteous crew
Desventajas: Entertainment console only partially working. Toilet vacant/occupied indicator not working fully.
Desventajas: Wish SAA doesn’t stop their operation, friendly cabin crew and tremendous professional on deck crew
Ventajas: Food and service as well as pilot trying to speak other languages. Great to hear him trying. he put a smile on the teams face. Sounded liked a good leader and that is encouraging, especially as the airline is going through a tough time.
Desventajas: Seat comfort and tech access to USB ports etc.
Desventajas: everything ok
Ventajas: Good size screen.
Desventajas: Check in Lagos.
Desventajas: Absolutely nothing could be improved. The staff were the friendliest I’ve come across and the food was great too.
Ventajas: The crew was good and friendly. The seat was good for a domestic business class
Desventajas: The food was not good. Chicken was very overcooked and the mashed potatoes tasted like they came from a box
Ventajas: The seat was very comfortable
Ventajas: The seat and the crew were fantastic! The crew was so friendly and helpful and always checking to make sure that everything was ok. Also, they proactively cleared trash from my area
Desventajas: The food was fine, but not exceptional
Desventajas: The big four-engine Airbus has no electrical outlets or USB ports at each seat. Entertainment screen was intermittent.
Ventajas: Crew were amazing
Ventajas: friendly crew
Desventajas: flight was delayed 2-hours, I pre-paid for a seat but was relocated to a different less convenient seat.
Ventajas: Crew was amazing!
Desventajas: In flight entertainment
Desventajas: Lovely Airbus 340-600, with no USB or electrical ports at any seat, and the screen at my seat was inoperative.
Ventajas: Beef for lunch
Desventajas: The wine, the eggs and the bathroom never clean
Desventajas: Various tv screens would not stay in place in row 47 where I was sitting
Ventajas: Crew was amazing both the ground staff and the FA on board. Food was nice.
Desventajas: No USB charge or personal video entertainment. It's an old plane that desperately needs upgrades. For the price point of the route compared other carriers, the only benefit you are getting is a direct flight.
Ventajas: A very comfortable flight (with a full plane and in economy). The crew was clear, gave good instructions and were available to help. Even though the flight started bumpy, they will still able to complete service on a short flight.
Desventajas: Despite my status with Star Alliance (Gold...the highest), I still was not allowed to take my roller carry on into the plane. There was plenty of space as they were allowing NO one in economy to take a roller carry on. Despite requesting it twice (I was at the end of a long, 3 day journey from the US to Harare) I was denied. This was unnecessary and spiteful to those of us who fly frequently.
Desventajas: Great short flight
Ventajas: The entire process was awesome
Ventajas: The crew was good and the seats were comfortable and had enough space.
Desventajas: There was no wifi and on a long flight like that I sort of felt out of date with the world.
Ventajas: The crew was great, the food was fine; it was all very much as good as could be expected. It was a very positive experience relative to industry norms.
Desventajas: Boarding (and deplaning) is inherently tedious; I'm not sure what could be done to fix it. And sitting on planes for 17 - 19 hours is just brutal. This is not South African Airline's fault, it's a problem across the board, and i don't see this changing anytime soon. Also, the human air-travel carbon footprint is completely unsustainable, which is also not the (particular) fault of South African Airlines. In fact, it's my fault for participating...
Ventajas: it's nice to be on the same plane all the way to the US va flying through Europe or the Middle East and switching
Desventajas: old airplane had no power point at the seat
Ventajas: Business Class on the Code Share, South African Air was superb
Ventajas: Crew very civil & well dress, plane was very clean,great hospitality
Desventajas: They used some kind of spray while we were sitting in the plane and made it hard for me to breathe ,hopefully they can do that before boarding
Ventajas: Entertainment system was great, leg room was comfy and I had an aisle seat plus an empty seat next to me so I could nap and move around okay. Our airhostess was awesome!
Someone was sick on the flight so we left 35 mins late, so missed my connection to Newark but they promptly rebooked me for 3 hours later :) thanks for excellent service!
Desventajas: The crew was not very friendly and that affected my entire experience
Ventajas: The crew was great. Food was not bad either
Desventajas: Not so comfortable. SAA needs to upgrade- seats and technology. It feels tight and crowded. You can’t even charge your phone
Ventajas: Amazing crew
Ventajas: Crew were amazing
Desventajas: Super sad the regional flight stopped offering the nice box lunches
Desventajas: Both food and entertainment have declined over the past 20 years
Ventajas: The crew between Joburg and Accra were friendly and fantastic. Less so the crew from Accra to DC
Desventajas: SAA’s food quality has declined over the past 20 years. And entertainment seems to be running a bit behind compared to other airlines.
Ventajas: Service was great
Desventajas: Airplane lack modern entertainment
Poor customer service
Desventajas: My bags never arrived on time.
Desventajas: I am tall, and I did not have a favorable seat. Many think all tall people like the aisle seat
Ventajas: Crew was really awesome
Desventajas: More information regarding seating preferences
Desventajas: Plane is old and systems worn out. Seats uncomfortable, little leg room, no premium economy and entertainment system didn't work. I have flown nearly 2 million miles and this has to be one of the worst planes I have been on.
Desventajas: We placed a bid to upgrade and it was accepted at the last minute - we were traveling from the USA and something went wrong with our credit card so SA was unable to charge the card. When we arrived at airport a couple hours later the bid was no longer valid and the ticketing people informed us it would be $220 more per person than the bid that was accepted. Felt like it was a scam. We declined to purchase the upgrade at the increased price
Ventajas: There was a female cabin crew (I can't recall her name but I guess she was the only female serving food) on Flight 209 from Accra to Washington on September 3, 2019 - her negative attitude absolutely disqualifies her to be a cabin crew on any flight. Besides that, the seats were comfortable.
Desventajas: First time flying SA...generally, I enjoyed the flight just that all the cabin crews need to have intensive training on great customer service and professionalism.
Ventajas: Crew was good, friendly and helpful
Desventajas: Was not able to watch any movies throughout the flight
Ventajas: Was surprised with a meal and all beverages were free including alcohol.
Desventajas: Entertainment limited to predetermined programming on screens every 5th row or so.
Ventajas: just arriving home safe
Desventajas: No choice on Breakfast meal. No halaal meal
Ventajas: reliable, on time, clean and efficient.
Desventajas: Boarding was a bit of a cluster. Partly the JNB airport design, partly the lack of order and organization.
Ventajas: Not on the flight
Desventajas: Connecting flight was late
Ventajas: Not much
Desventajas: The flight was delayed and now one wanted to help in order to make my connecting flight in Johannesburg to Windhoek. I missed it with 5 minutes.
Desventajas: The food that they give you on the plane could have been better. The lunch they provided was terrible.
Ventajas: Cattle car
Ventajas: Welcoming crew and good service
Desventajas: Upgrade to business
Ventajas: For a flight of 1 1/2 hours, we were served a delicious hot lunch.
Desventajas: The boarding process was just a free for all.
Could not get tv to work, no help from crew.
It would have been nice to get our passport control forms on the plane, instead of at airport. Other flights comeng in had theirs.
Desventajas: Really great and kind service.
Ventajas: Great crew, great vegan food (order ahead!).
Desventajas: Ground crew disorganized and unfriendly in both Joburg and Windhoek
Ventajas: The crew was useless. They spent the duration of the flight gossiping among themselves in the galley. In fact one was close to believing they were the Springboks because they spent the whole time in a rugby scrum in the back galley. One had to constantly ring for them to get their attention.
Desventajas: In addition, a male FA was so animated in conversation that his homophobic rant (not directly at anyone in particular) was particularly disturbing. Prior to check in, the heavily overweight female FA's brought on board absolutely humongous bags which they placed in the back luggage bins hogging at
Ventajas: The crew was friendly, helpful and hard working.
Desventajas: Departure was delayed 2 hrs due to a leaking waterline. We stood on the ramp for 40 min waiting for the initial repair and after taxing to the runway, we turned back due to the repair not holding, going back to the bay for another repair which closed all 4 centre toilets.
Ventajas: Crew were pleasant
Desventajas: The Vegetarian options need to be updated. There are so many plant-based meat options that SAA should adopt to their meal plans.