|Ruta principal||Aeropuerto Internacional de Monterrey a Ciudad de México Benito Juárez|
|Aeropuertos en los que opera||42|
|Aeropuerto principal||Ciudad de México Benito Juárez|
Ventajas: They did not allow us to either change it or get credit for the flight and lost the money, we could not fly this day
Desventajas: Allow a change or give credit
Desventajas: Everything was perfect
Desventajas: Todo estuvo genial y la atencion estupenda
Ventajas: All in time
Desventajas: Size of sits
Ventajas: Me encantaron las medidas de higiene y seguridad realmente me sentí protegida
Desventajas: La comida fue mejor la vez pasada pero igual estaba muy rica
Desventajas: Buying a ticket with connecting flight and having 2 diferent airlines combined can get wrong information to customers. I thought I had bought my ticket thru delta and turns out is was with aeromexico, delta has no weight limit on carry on luggage and aeromexico does, i received an email from delta airlines for me to check in so i look at their luggage policy on carry on and when i arrived at the airport i had to go to aeromexico counter to check in one luggage and turns out i also had to pay for my carry on luggage becouse it exceded aeromexico carry on weight policy which i didn’t fully agree but ended up paying anyways
Desventajas: Connecting drop off luggage was closed so I had to take my luggage with for about a mile
Ventajas: The flight was on time. Excellent in-flight device. I would definitely recommend Aero Mexico to any potential patrons.
Ventajas: Comfortable seats; very pleasant flight crew and they even served snacks.
Desventajas: Nothing comes to mind right now.
Ventajas: Crew. Amazing seat not confortable
Desventajas: Very nice crew clean plane
Desventajas: Todo bien
Ventajas: The crew was really nice.
Desventajas: It's shocking and disappointing that the plane was completely full. Also, the boarding process was really complicated and confusing.
Desventajas: They kept taking my carry-on luggage, and checking it in, even though it met the standards of being a carry-on luggage, including the weight, size, and the plane was not full. I felt discriminated against, and did not appreciate having to take risk and time to have to wait and pick up my carry-on at a baggage claim in both round trip flights.
Desventajas: Excellent customer service
Ventajas: It was clean and easy
Desventajas: Nothing really
Desventajas: The flight crew did little to enforce biosecurity measures among passengers who were not wearing their masks properly
Ventajas: La tripulación muy amable
Ventajas: Arrived & check in @ 6 am waited on the gate they put on my ticket we were told that the plane was delayed, ok fine no problem it happens all the time. the plane departed from another gate. We were to far way from the gate to hear They never page me over head They Only page by the gate with was impossible to hear due to the Airport over paging all other depar flights. Went the time was to long and No Calls I went and ask a personnel at that time I got a phone call from the Airport personnel also telling me that my suitcase was down in the band. To find out the I have lost the plane. I went and talk to management after a few minutes of conversation nothing happen I have lost my plane my money . I am very frustrated sad because it was not a plesiosaur trip My mother was sick and I needed to see her take her to the Doctor. Had to borrow money from a family member to continue my trip. On my way back I try to check And I was Unable to do so. I arrived to the Airport to find OUT that they cancel my way back too!!!!!! I had to borrow money Again!!!! And stay in the Airport for 8 hrs! This was my experience my lost money time family worried about me and my sister.I had No signal in my phone due to the poor Cituation of this country went I'm able to check my fly with you KAYAK notice the right gate number and time went the plane was living. The attitude of management from Aeromexico was so rude And disrespectful. I will never use them again.
Desventajas: For them to accommodate me and my sister in another fly And write the correct gate on my ticket And look for me if I'm not there, Page Over head my name on the Airport NOT just on the cubic area where is so difficult to hear due to all the noises and pages going on from all over Not mentioned that went they page the sound of the Voices is terrible!!!! I have fly with Interjet and Never had this problem They never live no one behind. Very unpleasant trip finding my mother sick and ended living her again and had to spent another 8 hrs to take a 11:55 pm flight home . Because they cancel my trip because they left me behind.
Ventajas: Fast boarding and very nice crew. The airports in Mexico City and Merida are super sparkling clean!!!!!!
Ventajas: To fligh with Aeromexico is always a wonderful experience. The crew super helpful and friendly. Seats very comfortable and entertainment excellent.
Ventajas: The seats were comfortable; however, I have always had great luck with the Aeromexico crew.
Desventajas: The boarding process was not well executed; I know this also involves the airport. They called the various groups to board and then we stood in the ramp, closely packed, for about 20 minutes before they started loading the plane. Also, for the flight, most every seat was filled. Given the concerns regarding the Covid-19 pandemic, the close placement of passengers was concerning.
Desventajas: Great service from Aeromexico. We flew from Tijuana to Guadalajara and carry on is free. Beverages are free. If you check in luggage, it's the least expensive from the 3. Great airline...
Ventajas: The conform and easiness from flight to flight.
Desventajas: More food options.
Ventajas: The boarding was made very comfortably. The staff was nice.
Ventajas: El avión
Desventajas: El personal con el pretexto del Covid no atienden ,no recogen ,no recorren la cabina ni la premier
Desventajas: Just 1 person doing the check inn
Desventajas: All good, thanks
Ventajas: Orderly Boarding and departure on time. Business cabin very comfortable
Desventajas: No food menus were given (understandable for sanitary reasons) but Flight attendants could not tell what was in the main courses, eep for saying one had pasta, one had chicken... besides the complete vagueness, it can be a problem for people with certain food allergies and intolerance. Also, I never received a breakfast (it was an 11 hour flight). I might have been asleep, not sure but then again once I was awake, no flight attendant came to ask if I wanted breakfast. In other words, while flight personnel was polite, they did not provide a very attentive service (and there were only 11 of us in the AM Premier business sections).
Ventajas: Pues con la nueva pandemia esto se me hace muy regular
Desventajas: Be on time el vuelo fue retrasado 2 horas
Ventajas: Service was good, the overlaying in Cancun that I had to pay for just 4 hours of sleep was terrible
Desventajas: The overlay
Desventajas: POR RAZONES DE COVID, RESPETAR SU SANA DISTANCIA EN LOS ASIENTOS
Desventajas: Simplemente no lo hice porque mi pareja tiene presion alta y era riesgoso viajar a Florida dado el alto contagio del COVID19 que tienen ahora y simplemente se echaron la responsabilidad la agencia y AeroMexico y no me cambiaron el vuelo. Ahora voy con la PROFECO
Ventajas: La tripulación, el orden, las medidas de higiene y seguridad y la comida.
Desventajas: Aumentar la ración de comida caliente por persona.
Desventajas: Nothing. Everything went smooth. Except the part where my flight was changed twice with a last minute notice.
Desventajas: Muy buen viaje.
Desventajas: The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner
Desventajas: La con
Ventajas: La atención puesta en que todos los pasajeros lleven puesto su cubrebocas
Desventajas: No llenar los vuelos
Ventajas: La tripulacion amable
Desventajas: La comida y bebida durante el viaje, la forma de abordar el avión, tuvieron que hacer 4 viajes en un camión para llevarnos al avión, obviamente salió con retraso el vuelo
Ventajas: No really
Ventajas: Bueno no los culpo parte es del COVID y parte las personas no se prestan mucho a veces ,pero un poco de orientación en algunos caso
Desventajas: Mira una observación las personas en silla de ruedas entran primero de acuerdo ,pero a la hora de salir salen caminando y hacen mas lento el proceso de salir,pero bueno
Desventajas: Contratar personal capacitado y profesional
Desventajas: I think no social distances between passengers
Ventajas: Todo no ay espera. Y muy amable todo el perpersonal que trabaja ahi
Desventajas: No tengo ninguna queja
Ventajas: Wheelchair service for seniors
Desventajas: Mas separación entre pasajeros
Ventajas: They said we gonna take distance between passengers thy gonna use one set and they put me next with other passenger
Ventajas: Nothing. Didn’t get to take the trip and had no customer service to assist in any respect to have a voucher or credit or anything. Garbage
Desventajas: Everything. Coronavirus lock down sucks, but some sort of accountability would be nice for having my money simply stolen.
Desventajas: Was not able to travel because of the virus, I was suppose to visit my parents
Ventajas: nada. el vuelo fue cancelado
Desventajas: la intervencion de ustedes con las aerolineas... nadie me dice que paso con el vuelo
Ventajas: nada.. el vuelo fue cancelado
Desventajas: la intervencion de ustedes con las empresas
Desventajas: Our itinerary changed months ago. We showed up at 4:00 am for our (new) 6:00 am flight expect that delta hadn’t alerted the Tuxtla Gutiérrez airport of the change so we had to go back to our original itinerary of flying out at 9:30 am. We were NOT happy to have gotten up at 3:00 in the morning with the kids to end up having to sit an extra 3 hours (5 hours total) in a tiny airport to fly out at the original time I had chosen.
Desventajas: Check in it take more the 20 min. Because they have trouble founding the name even with confirmation num. In flight it was 1 person sick fully cover up from head to toe with out giving information to passengers ahead. My mom have heart problems and I was already concerned for her to travel and with no heads up of someone sick inside the plane my mom was more nervous the normal
Ventajas: Everyone was perfect...!!
Desventajas: Real meal is necessary, we appreciate the snacks but real meal is necessary.
Desventajas: Seat space
Ventajas: The airline manage to put me on an earlier connection to Mexico City, very appreciated
Desventajas: Plane seats are very uncomfortable, not enough space
Ventajas: these aircraft are confyy...the staff super helpful to be honest i would rather fly with aero mexico than one of the u.s.a airlines for ex: american airlines ect.... and their selction for entertaiment was huge and up to date with all the latest stuff...