Hoteles en Santo Domingo

Desventajas: Las alfombras del suelo necesitan ser reemplazadas también, están en condiciones terribles, todo lo demás es bueno, un lugar pintoresco

Desventajas: Tuve que cambiar las llaves de la tarjeta 4 veces antes de tener una que funcionara más de un día. Dejé mi cargador en la habitación y no he podido hablar con nadie para recuperarlo.

Desventajas: Necesita una nueva alfombra y aire acondicionado nuevo filtro y limpieza de conductos. Además de eso es un hotel excelente, el aire se siente pesado.

Ventajas: El desayuno estaba incluido con un delicioso buffet. Buenos restaurantes, piscina y tenis.

Desventajas: Un hotel viejo, El AIRE ACONDICIONADO no podía compensar el calor.

Ventajas: -Located in a quiet area of the city, away from the noisy city traffic. -Great view from the rooftop lounge -Beds, pillows, and linens were exceptional -Staff was friendly and cooperative

Desventajas: -According to hotel policy they do not allow more than two people per room on the “executive” floor, although there are two double beds and a queen sized pull out couch in the room. This is a stupid policy which should be taken into account when booking on this floor. I had trouble adding an additional visitor to my reservation and had to go through upper management just so they can make an exception. -Guards by the elevators asking guests for name and room number are not necessary

Ventajas: Staff was helpful and friendly. Food was satisfactory in the dinning facility. Check in and check out was organized.

Desventajas: Parking is limited and it doesn't matter if you are a guest or local casino patron. When I checked in the front desk said I didn;t have a reservation, then said it was for only one day not two as my form indicated. I received my two days without problem.

Ventajas: Las áreas sociales y de esparcimiento

Desventajas: Considero que se requiere renovar camas y lenceria

Ventajas: La atención del personal, sus instalaciones, la limpieza, la presentación de su interior con sus decoraciones, el desayuno con su buffet y las diversas comodidades del dormitorio.

Desventajas: que no tenga bidet

Ventajas: They ripped me off... I had a friend come in the morning at 10am to pick up some stuff and say hello - They charged my Credit Card an extra $50 for having my friend come to my room for 20 mins!! Unreal

Ventajas: Las atenciones,son muy buena, la comida tambien es muy buena, la habitación en confortable , los precios son asectable, ademas de que tiene excelente ubicación

Desventajas: En general me gustó todo.

Ventajas: Decent value

Desventajas: Lack of bar service around the pool area at night. Rooms need refurbishing

Ventajas: Nice large pool. Breakfast was good.

Desventajas: Filthy. Was 5 stars 30 years ago, now 2. But if you only pay a 2 star price, it's ok.

Ventajas: La atención de la gente, la calidad de la comida y el confort de las instalaciones.

Desventajas: El funcionamiento del aire acondicionado,la ubicación y el estacionamiento

Ventajas: bueno para placer y negocio

Desventajas: debe haber musica tropical los sabados de merenge y salsa para todo publico del hotel y de afuera

Ventajas: Location was convenient.

Desventajas: Facilities were old as well as linens, technology, etc.

Ventajas: the breakfast

Desventajas: The bed,The sheets and the towers

Ventajas: la ubicacion el ambiente

Desventajas:

Desventajas: El servicio era rápido, el personal era muy servicial y muy amable , Eleen Garcia y Annie Bello

Desventajas: Muy buen personal Annie Bello y Erleen Garcia muy profesionales

Ventajas: El personal

Ventajas: El personal

Ventajas: El personal

Ventajas: Increíble, el personal que limpia las habitaciones

Desventajas: El personal del restaurante es muy malo

Ventajas: Todo

Ventajas: Me encantó la piscina

Desventajas: No me gustó el mal servicio de atención al cliente en recepción, groseros y poco profesionales.

Ventajas: Limpio y cómodo

Desventajas: Cobran por huésped. Viajaba con mis dos hijos y me cobraron extra por cada uno.

Ventajas: Tuve problemas para encontrar soluciones

Desventajas: Nadie pudo ayudarme

Ventajas: Cuando me marché, el personal me acercó sobre las toallas que faltaban, me arrastraron de nuevo a la habitación para contar las toallas; Cuando me registré había una toalla de baño en la habitación, pedí más toallas y me dieron dos toallas de baño adicionales y una toalla de mano, que dejé en la habitación; Incluso abrí mi bolsa para dejarles cuidar y después de no encontrar toallas, me dejó grudgingly ir

Ventajas: Habitaciones bonitas, camas buenas y restaurante y bar agradables.

Desventajas: Ruido de la calle de la autopista

Ventajas: Las atenciones recibidas de parte de del staff, freylin el de Room service las chicas del piso nueve de check in y check out natacia y algenis el servicio fue excelente!

Desventajas: Las almohadas eran muy duras(incomodas) habitación pequeña para la imagen que nos vendieron y por el precio que pagamos por internet

Ventajas: La piscina es hermosa, las habitaciones están muy lindas también. El desayuno es abundante y variado.

Desventajas: Había olor a humedad por los pasillos y mucho olor a comida en el acceso a la piscina. El personal no era muy amable a veces. Como están remodelando el lobby y alrededores, había ruidos y suciedad. Los taxis del hotel son muy caros, mucho mas que los radio taxis y te miran mal si no los usas.

Ventajas: Las nuevas habitaciones

Ventajas: Gran calidad. ¡las habitaciones tenían una vista decente, un balcón y unas duchas fantásticas!

Desventajas: El servicio de atención al cliente, el check-in y la salida eran dolorosamente lentos. Veinte minutos o más para cada uno con sólo uno o dos clientes y un representante cada vez.

Desventajas: El peor. Tenía una reserva para una cama doble. Llegamos allí y era sólo una cama. La señora de la recepción no trató de ayudar.

Ventajas: The patio and the room only. Hotel too old and they want to exhibit a class that they may have in the 50's but not on 2016.

Ventajas: stay was plesent

Desventajas: none

Ventajas: Location, beds where comfortable, parking, very luxurious lobby

Desventajas: Service allthought fast responding

Ventajas: Habitaciones cómodas.

Desventajas: Calidad de conexción a internet.

Ventajas: the staff was very professional and knowledgable, room service was impeccable. during my stay dominican moda(fashion) was been stay at the hotel which was rather exciting.

Desventajas: my only complaint was the hotel restaurant that added the 26% tax which cause me to leave a tip until i eat at other establishments and discovered that the tip is included in the 26%. other places broke it down tax - 16% and the tip - 10%. its very misleading when the hotel restaurant combine both.

Ventajas: La situacion con respecto a los puntos de interes de la ciudad.

Desventajas: Pedi habitacion fumador y me la dieron no-fumador.

Ventajas: Un evento de la moda que se estab llevando a cabo, aparte de lo espacioso qu ees en general.

Ventajas: Very convenient. Restaurant, bank and business center are in the hotel. Bilingual desk workers.

Desventajas: I was double charged for my first night despite paying when I booked it online from Booking.com. I discovered the double billing after the fact (no signed receipt). I was also charged by the hotel for a taxi fare that I paid cash directly to the driver. Again, no signed receipt. They just do this stuff after the fact. I have an email pending with them but no response. I will be disputing these charges with my credit card company soon if no response is heard.

Ventajas: Nice. and comfortable.

Desventajas: Far from the city

Ventajas: Muy buena ubicación y aisladas las habitaciones del ruido exterior.

Ventajas: El trato de todo el personal, simplemente magnifico

Desventajas: Nada en especial, estuvo todo muy bien.

Ventajas: Hotel with style, charm, professionality and a lot of history. Comparable to the Hotel Nacional in La Habana. I thoroughly recommend the hotel Occidental El Embajador. Active Hotels has proven to be an excellent and informative on-line booking service.

Desventajas:

Ventajas: Su desayuno, el entorno de la piscina, su movimiento en el lobby, su internacionalidad, su dinamismo profesional

Desventajas: Las habitaciones anticuadas, poca flexibilidad y facilidades en los horarios de salida

Ventajas: Location and friendly staff

Desventajas: I was given a room that the door lock didn't work during check in and had to change rooms.

Ventajas: Great service.

Desventajas: We liked everything from the Hotel.

Ventajas: Everything was very good love the hotel definitely I'm coming back.

Desventajas: The only thin was that I pay for breakfast and they said that I dint, ended up paying for breakfast again.

Ventajas: Services...especially the lady in charge of maintenance, magnificent Human BEING..

Desventajas: NO

Ventajas: Staff very polite and attentive.

Desventajas: Dust all over the room woman hair in th bathroom Dirty sheets, oil all over 24 hr menu and on desk chair And last cup in fridge from last guest that stayed

Ventajas: View from room. Staff

Ventajas: The staff was nice

Desventajas: Location should be described better and advise it’s not best location. I felt unsafe

Desventajas: La piscina no tenía calefacción. A nuestro gusto, pasamos demasiado frío al usarla.

Ventajas: Personas

Ventajas: Lo Hice todo. El personal y las instalaciones.

Desventajas: No me gustó que tuviera que pagar extra por mi novia para visitar

Desventajas: In my last stay I ordered somme food to my room and after 50 minutes I called again and I had to place my order again. The laidy forgot. The hotel was totally occupied this could be the reason but it does not justifies a bad service

Ventajas: It’s to be home away from home My favorite place

Ventajas: Hoteles históricos, las habitaciones eran básicas, pero la naturaleza histórica de ayuda

Desventajas: Ruido de construcción Las habitaciones básicas

Ventajas: Personal amable y profesional. Buen desayuno.

Desventajas: No había zumo disponible hasta que ya había terminado el desayuno.

Ventajas: El hotel estaba muy limpio y todo el mundo fue muy agradable!

Ventajas: El personal y las instalaciones

Desventajas: La comida era cara y limitada

Ventajas: La gente

Ventajas: Todo

Desventajas: Nada

Ventajas: Good breakfast, IF AND ONLY IF you get the free breakfast in your reservation. Otherwise, it's $10/person + taxes (18%) and that is way too expensive.

Desventajas: 1. No refrigerator 2. Depending on the package, you MAY or MAY not get breakfast. The first three days I paid $113/night and I had breakfast. I renewed a 4th day for $140 and I didn't get the breakfast. 3. For 2 people, they only give 1 complimentary bottle of water. Each additional bottle is $1.20. For me the deal-breaker was the breakfast and the lack of refrigerator. I understand that the last day I mistakenly selected the wrong reservation (which had no breakfast), but considering that I had spent over $500 for 4 days, the least they could do was throw in the free breakfast. Due to the sneaky way they hide the breakfast option, I will not be staying there again.

Ventajas: The pool was superb, the shower and bed as well.

Desventajas: No

Ventajas: Everything is always perfect

Ventajas: the pool is outstanding; the rooms are beautiful and the restaurant outlets are outstanding. The staff are well trained. This hotel operates as the highest level.

Desventajas: nothing

Ventajas: One of the best services I received food it's great

Desventajas: Pool hours

Desventajas: Staff trick the customer to sell something that is not what they say it would be. Breakfast price is ridiculous. Flavor is terrible. Room is small for the price. Do not go to this hotel. Worst experience on a hotel of this price.

Ventajas: La arquitectura de rastrillo, excelentes instalaciones y un servicio excepcional ubicación y zona colonial.

Desventajas: El buffet de desayuno era caro.

Ventajas: Estoy muy feliz de encontrar un hotel de este calibre en Santo Domingo... ¡volveré una y otra vez! La comida, el servicio, la habitación, la ubicación para caminar, todo era perfecto.

Desventajas: No hay nada que no me guste. Bien, tal vez poner un pequeño escritorio en la habitación sería agradable... pero hay un centro de negocios.

Ventajas: No tengo ninguna queja... todo es perfecto.

Ventajas: La arquitectura y la integración de plantas.

Ventajas: I loved how luxurious the hotel was. Everyone as accommodating and you felt like you were in a chiq location. The pool is amazing and the views are wonderful.

Desventajas: You can hear everything through the walls. It was difficult to feel like it was intimate.

Ventajas: Beautifullly decorated modern hotel! My wife and I were pleasantly surprised by this beautiful hotel in the colonial section of Santo Domingo. Staff was very attentive. No complaints here.

Desventajas: Any problems I had were taken care of so quickly I don't even remember what they were.

Ventajas: Fantástica Ubicación. Personal amable y profesional. El desayuno tenía una maravillosa selección. El aparcamiento era un poco estrecho, pero el personal manejó el aparcamiento lo suficiente. El aparcamiento es muy difícil en esta zona. La recepción era cálida y acogedora. Hablan inglés y español. El personal es muy servicial con todo lo que necesitas. Me volvería a alojar aquí de nuevo y recomiendo mucho este hotel.

Desventajas: El personal a veces hablaba un poco demasiado alto fuera de las habitaciones.

Ventajas: Su ubicación, en el centro del centro es la única ventaja!

Desventajas: La construcción y el olor a aguas negras había enfermado mi estómago. Las fotos son obviamente retocadas porque las habitaciones eran pequeñas! Me cobraron 80 dólares extra por llevar a otra persona. Este lugar es malo y nunca volveré a alojarme allí!

Ventajas: Me gustó el hecho de que estaba cerca de la vida nocturna, tiendas, parques y restaurantes. Las habitaciones estaban limpias y el personal era amable. Me dieron la bienvenida con una copa de champán tan pronto entré. Me alojaría aquí de nuevo y se lo recomendaría a mis amigos.

Desventajas: Lo único que fue un inconveniente fue que la cama era un poco dura. Mi amigo ya estaba en otra habitación y su cama era muy suave. Supongo que fue mala suerte la mía.

Ventajas: For the price, nothing about this hotel was really worth it.

Desventajas: I didn't like anything. The shower was very small, the way they set up the minibar was deceitful. I figured the stuff was free to make up for such low quality. Literally over $60 for snacks you could get at a store for $10 or less. There's a little booklet that had prices but it's basically hidden. They did that on purpose. The room had nothing special in it. Felt kind of gross too but it was pretty expensive. I can't recommend this place.

Ventajas: Il like the Food it is very clean and the staff was very nice the wifi was very good no issues

Desventajas: I didn't like the bed very uncomfortable and the towel wasn't great they need new bed and towels my body was kind of ache by sleeping in the bed

Ventajas: Dentro

Desventajas: La manera de su desayuno servido chico

Ventajas: Ubicación, precio

Desventajas: Dificultades de la habitación, GB

Ventajas: Ubicación y desayuno

Ventajas: Buena ubicación, buen desayuno, excelente aire acondicionado en las habitaciones. Las camas eran muy cómodas. Esta propiedad está bien de precio.

Desventajas: Cucarachas en la primera noche en la habitación; personal poco formado - Terrible servicio al cliente. El servicio de internet era intermitente.

Desventajas: Even do I've prepaid my room when I arrived short after mid night they confirm they had my reservation but they gave my room to some one else and hotel was completely full

Ventajas: For "Santo Domingo" this hotel is fairly priced for it's star rating. It's an older building, but recently renovated and redesigned inside. The lobby and rooms are modern with new baths (CAUTION: slippery shower tiles!). The rooms and public areas are clean. Even though the hotel is facing a main avenue (27. Febrero), the rooms are surprisingly quiet.

Desventajas: I know Santo Domingo well, the location is "OK" if you just stay overnight or are OK with taking a taxi to most everything. There are NO good dining opportunities besides the hotel restaurant. The two malls at "walking distance" are some of the older malls and only have food courts and the better of the two may be too far a night. The hotel restaurant is food wise OK. Sadly the staff is too busy checking their messages on their cell phones and discussing them with each other. I had to get up from my table twice. Getting some coffee and desert after dinner, took 15 mins to get a waiter. Another 30 mins after TWO warnings (the last one ALOUD across the room offering to either bring the coffee and pastery in one more minute or the Chef... 2 mins later we finally got the coffee and pastery). Breakfast buffet is "OK" but again the "service" is lacking training and supervision. Storing bags for a few hours after check out is interesting again. The desk manager has a room for it, but no clear process, has to find some paper and scribble on it. Checkout is another point of discussion. People checking out before us criticized and questioned the transparency and clarity with which the credit card "security hold" was being handled. This is typical in Dominican Hotels! My advice is NOT to use any extra services or pay them cash against a receipt. So that the deposit/hold/freeze can simply asked to be canceled. While there were 3 people at the front desk, only one was handling customer flow. The manager seemed busy with himself and an other "customer assistant" was very busy ignoring customers. All in all, it seems there needs to be training, training, training and supervision. While the rooms are fairly freshly renovated, some of the materials used are not commercial grade, and some are just not appropriate or safe, which is typical for Latin America. The shower floor tiles are not meant for wet areas and are extremely slippery (a rubber mat is included, USE IT!). The room furniture is already showing signs of suffering from the humidity (electrical power in the DR is very expensive, so they turn the AC off when nobody is using the room.... composit board can't handle the humidity, and I am afraid it won't age well under commercial use and abuse). At our room's bath room entry there is an un-framed person-sized mirror FLOATING on pins. Anybody falling, or leaning on the mirror will break it and may be badly hurt. Keep in mind, weather you are American or what ever you are, the DR has no liability laws like the US. So use caution... not just at this hotel!

Ventajas: Great location for business. Very modern facility. NFC activated elevator and the room gains power with your room key. Staff is very welcoming and eager to help. Internet works, specially in the dinner up stairs. Beds sheets are clean. Through the room, there are well placed complimentary water bottles, including one in the bathroom and several more in the small refrigerator. Room has a kitchenette, coffee machine and towel robes. Spacious & modern bathroom with beautiful fixtures and hot water. Overall, rooms look very modern, staff is very friendly, location is pristine, Continental Breakfast is very good and the view from the dinner is wonderful. If you're looking to spend a night or two near the city, this can go on your list for up to $80/night.

Desventajas: Unclear and confusing entrance to the hotel from the main street. Night staff is not trained as well as the daylight staff. Staff would not inform of the room key operations (NFC). Internet is slow in the rooms and cuts off very often. Beds are lower than expected and the room isn't as clean as it might look. The chair of the desk is kind of uncomfortable to work on it as it is not a desk chair but one of those plastics with metal you would use at a party. I found several instances of long hair, apparently from previous guests on the carpet. The bathroom had stains on the floor and there were residues of someone who probably threw up near the lower left side of the bathroom door. Also, the beautiful sink fixtures were in need of a dry cloth swipe and the shower head had mold and water residues accumulated on it. Although bathrooms are modern and spacious, the shower glass that protects the water from flooding the floor, is too short, so water do goes out into the bathroom floor. In all, this hotel has the infrastructure to be a very good little gem but small management details need to be addressed first. Just then, it'll be worth more than $80 per night.

Ventajas: Está bastante calmado,silencio

Desventajas: Al salir del hotel mucho trsfico

Ventajas: Aparte del hecho de que el pin de un día en particular no podía conseguir la presión adecuada del agua en la ducha, pensé que era un buen sitio. Me alojaría allí de nuevo. PED

Desventajas: La ducha estaba impecable. Un día tuve mala presión, estaba oxidado un día de tres días que me alojé allí.

Ventajas: The Hotel in general was decent. It was clean and updated and the breakfast buffet was good with a lot of variety.

Desventajas: The customer service at the hotel was beyond bad, it was the worst service I have ever experienced. We had an issue with our reservation not being found and although I had a print out of the confirmation with all the information and showing it had been pre-paid, the check in clerk would not accept it because he did not know who Kayak was. He said I had to put a deposit down in order for him to give us a room. He also did not let us borrow the phone to call Kayak's customer service line to correct the issue, nor did he want to call. I have worked in a hotel in his exact position and if someone showed up with a reservation confirmation, it was my responsibility to create the reservation based on the confirmation sheet and deal with the vendor myself. As a person providing a service, the goal is to give the guest and wonderful stress free stay, not make it unbelievably impossible to check in to the hotel at 2 o'clock in the morning. In the end I ended up borrowing a cell phone and calling Kayak and had our room within 10 minutes, if he would've just picked up the stupid phone all the this frustration and this bad review would've been avoided.

Ventajas: Ubicación

Desventajas: Un hotel de negocios en lugar de ocio