Ventajas: Got on the way as quickly as possible.
Desventajas: Less flight delay of 2 hours.
Desventajas: Trying to check in online and add a checked bag was awful. I called customer service and they charged me $65 including $5 for them to help me. Awful experience
Ventajas: Efficiency of staff and boarding process
Ventajas: Some of the crew was great, some not so friendly.
Desventajas: Not charge for every little bag
Ventajas: We got here safely
Desventajas: USB port
Ventajas: That I got there and that
The flight Wasn’t cancelled.
Desventajas: 3 hour delay after changing the time of my flight completely the day before. Then no service on the flight at all.
Ventajas: Seamless check-in, friendly staff
Ventajas: The crew was amazing. Super nice and acodating.
Desventajas: They don’t tell you that you have to pay for baggage and that if you pay at the airport it is 3x the amount! I was astonished and I felt lied to!
Ventajas: Awesome crew.
Desventajas: Snack on flight
Ventajas: We had to change aircraft as the one we were on wasn’t flying. However staff were happy and just got the job done!
Desventajas: Delayed by nearly 3 hrs
Desventajas: To fly on time.
Ventajas: Seat didnt have adjustable head rest, seat did not recline. Lights stayed on nearly the entire time even though it was a flight from 10-2am AEST.
Ventajas: Complimentary water
Ventajas: Friendly crew
Desventajas: A normal glass of water Some snack or pretzel Wifi on board
Ventajas: Time of boarding and the flight were fast and on time.
Ventajas: Very friendly crew, helpful check-in people
Desventajas: I don't think any of the seats reclined.
Ventajas: There is absolutely nothing about this flight or this airline that I enjoyed in the slightest.
Desventajas: Everything. The staff was completely unorganized and understaffed and incredibly rude and unhelpful.
Ventajas: Friendly crew, helpful
Desventajas: Seat pitch was very tight. Boarding by stairs and not jetway.
Excellent flight back to Brisbane.
Ventajas: Staff were nice and kind.
Desventajas: Flight delayed about 50 mins. Lost baggage. Pooooooooor.
Okay budget flight
Ventajas: Price was good. Flight was delayed due to delay in incoming flight, and explanation was clear.
Desventajas: My poor spine does not like budget airline seats at all.
Atraso 55 min
Un vuelo sin novedades.
Ventajas: Puntualidad, todo correcto, no pusieron pegas con el exceso de peso en equipaje de mano... Qué más se puede pedir.
Just dont use this airline. They are cheap for a reason
Desventajas: This companies business model is high friction. I ended up with two tickets for my daughter on the same flights as one of their affiliates had problems with their website so it told me I wasn’t successful booking when i later found out the message was wrong. In the interim i booked the small flights on Tiger. I called both companies 4 times got the usual Asian call center responses and finally someone had the guts to tell me they would do nothing about it. Just insane and that’s what you will be if you ignore my advice. My daughter ended up with two flights she could never use and they would not do a single thing to help apart from go through their call center script to keep their jobs. You have been warned. Kayak should never refer people to gotogate.com. They offer similar customer service and would also do nothing.
Cheap and cheerful - quite adequate for the price.
Ventajas: The price.
Desventajas: Little room and having the seat in front reclined back as soon as possible, and until the very end of the flight. Reclining economy seats in minimal space budget airlines are just plain rediculous. Have those airline bisses never tried their own cattle class?
Ventajas: Great boarding process, friendly staff, clean cabin, perfectly on time. Espresso martinis!
Trip from Hell
Ventajas: Toastie sandwich was delicious
Desventajas: Small child continually kicking the back of my seat despite requests to have her stop
Watch out for extra fees!
Ventajas: Basic flight. Got me from A to B.
Desventajas: Overly restrictive carry-on weight allowances (less than international standards) meant paying an extra charge that added 50% to the cost of my ticket. Will think twice before flying TigerAir again.
Very bad company will not book again
Ventajas: Crew is ok
Desventajas: Ticket is not cheap but even checkin is self service. Luggage fee is so high. No food and even no water on a three hour flight
Ventajas: Only one of the staff was friendly.
Desventajas: Only allowed 7 kilos of baggage, would have been nice to know that, the charge for my 10 kilo bag was $75, same price as my ticket, you find this out at the gate, what a scam. Flight was 1 hour late. Gate check in lady was yelling at customers to take out headphones and listen to her! Will not use them again.
Oh Tiger, every time...
Ventajas: The crews did their best in a bad situation and were informative and engaging. Tiger also have an easy and economical upgrade to cabin baggage weight limit.
Desventajas: Outbound we were delayed on the tarmac for 45mins as the cabin PA had failed. A tech had to board and reboot the computer system. Our return journey was delayed 80mins as the assigned plane had another technical issue and required replacement. On landing deboarding was delayed a further 10mins as the ground crew had brought the wrong set of steps and couldn't find the correct set. Every time fly tiger I vow it will be the last time, but they are cheap...
Desventajas: Was delayed by 40 minutes for weather (fine), but then they boarded and we sat in the plane while they refueled and waited...for another hour. Seats were very narrow, not clean, and charged extra for 1 checked bag.
Ventajas: Flight attendants were friendly, professional, and very efficient while performing their duties
Desventajas: The landing was rough. Pilot needs to work on landing
Ventajas: The crew was friendly and timely. The flight overall was easy and time effiecient
Desventajas: The seats were very uncomfortable
Desventajas: I was told (via two notification emails) that the flight was delayed by 5 hours. Went to the airport, and then they told me the flight had gone on time. They also told me my fare had been “forfeited”. Last time I book with this airline.
You get for what you pay
Ventajas: It is a budget airline so don't expect royal treatment. However, compared to other budget airlines I've flew on, this one is pretty decent. You can bring carry on, only it has to be under a certain weight. The chairs recline and the staff is very nice.
Desventajas: Flight was delayed
Desventajas: Did print barcodes on ticket so had to wait. Paid for queue jump but didn't print out on ticket. Rough landing.
Desventajas: Flying could have been smoother
Ventajas: Crew was nice
Desventajas: Pilot wasn't the smoothest
Ventajas: Nothing really
Desventajas: Seats are like so tight...harly any space.. It's just too cheap
Improved out of sight!
Ventajas: Boarding was swift and easy. Staff very pleasant.
Desventajas: Cramped cabin.
Ventajas: Staff where fantastic polite and professional
Desventajas: The wait time due to broken equipment.
Ventajas: The customer service at bag drop was helpful, friendly and efficient. On board staff were very friendly.
Desventajas: Flight was delayed 1 hour, didn't find out until it was time to board at the gate lounge.
Get you from A to B, on time, friendly crew
Ventajas: new plane, friendly crew, on time
Flight was 25 mins late
Ventajas: Free exit isle seating
Desventajas: Seats uncomfortable
Ventajas: The price of the ticket. The staff was friendly.
Desventajas: Bought my tickets through a consolidator. Nothing mentioned about checked luggage. Ambushed at airport with $100 per bag fees, which the ticket agent blamed on the airport itself, and not the airline.
Desventajas: 1 hour delay with no prior announcement
Ventajas: Cheap, relatively friendly crew, check in
Desventajas: The flight was delayed, boarding inefficient, seats broken, magazine missing, no food, squishy seats
Ventajas: Fast boarding using web check-in.
Desventajas: Nothing to do during flight
Ventajas: Always late.
Desventajas: Lateness. The homophobic girl sitting in my row. The fact toddlers were allowed in the front few rows - these should be quiet zones like on other plane providers.
My first trip with Tiger
Ventajas: Easy check in. The first part of my journey was good. Flight to Gold Coast went on time.
Desventajas: My return flight was cancelled and Tiger did not give me any other options than the same time next day. That was no good to me. I needed to get to Melbourne on the day that I had booked. I had to cancel this leg and now wait for a refund that will take 12 weeks then rebook with another airline.
Desventajas: Extortion of ludicrous fees for baggage and carry on. Tc&Cs were not clear and not reasonable.
Awful all round
Ventajas: Can't think of anything
Desventajas: I tried to purchase a check bag online, however they wouldn't accept my credit card as it didn't have an Australian address. At the airport I had to pay $75 for my bag, never got a receipt, they had trouble with their machines, so I'm surprised I got my bag in the end. I have been unable to contact customer service to issue a complaint.
Desventajas: Flight was cancelled and they did not provide hotel for overnight accommodation. Staff was rude during annoucements
Crew does not enforce boarding rules
Ventajas: Cheap Add-ons to customize flight
Desventajas: Flight crew let's people cut into line Some seats double booked
Ventajas: On time
Desventajas: They nickel and dime you for every possible thing. $100 per suitcase to check in is ridiculous. On top of that, they charged $49 extra for hand luggage that was overweight, claiming that it's "dangerous" to other passengers if heavy luggage is overhead. They couldn't explain how $49 excess weight fee solves the problem if my hand luggage is still stowed overhead. Everything about this airline is a scam, and I will never fly them again. They made me livid.
flight departed on time and arrived early
Ventajas: check-in process was easy on the machine, good communication from the captain all the way, and checked in luggage came out quickly. good experience
Ventajas: I will never fly Tiger again.
Desventajas: Tigerair gouges passengers for luggage, the website does not clearly explain their policy. While a single 15kg piece of baggage, if paid for on the website, was $13, if paid for at checkin was $72. And whereas a computer cabin bag is everywhere in the world we have flown is allowed in addition to a regular cabin bag without having to pay extra, we had to pay $36 for the computer bag that we had not paid for on the website. And they apply their confiscatory fees at the gate where passengers have no alternatives, their policy is buried in fine print (weasel words), not clearly stated on their website Your website should call out the baggage and cabin luggage fees so that passengers can avoid being ripped off by Tigerair. I shall never fly with them again..