Valoraciones de viajeros
Opinión general
5,9
Aceptable
Basado en 103 opiniones
Abordaje
6,0
Confort
6,0
Tripulación
6,6
Entretenimiento
4,9
Comida
5,1
Encuentra vuelos baratos en Aigle Azur
Ida y vuelta
Económica
Comentarios recientes
Puntuación de viajeros
6
4
7
9
12
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2,0
Desventajas: Terrible service, not even water provided for free. Everything is for payment.
opinión proveniente de
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4,3
Desventajas: Website let me believe that I had purchased extra luggage but when I got to airport it wasn’t the case and despite showing email that proved my intent to buy the luggage early, customer service charged me gate price.
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7,5
Ventajas: Crew was very professional and courteous
Desventajas: The seats are spaced far too close together, just as with most airlines.
opinión proveniente de
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2,0
Poor
Ventajas: Not much to like
Desventajas: Late as usual. Without any communication. The flight was delayed 2 hours and no announcement was made till half an hour later. Boarding gate changed twice without announcement either. Not enough overhead for carry ons had to stow both under my seat.
opinión proveniente de
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5,0
50€ luggage extra charge
Ventajas: It was on time
Desventajas: I booked my ticket month ago. Know I’ll travelling with my suite case, so I booked with 1 piece carry luggage option. But at orly airport the Eagle Azur company charged me 50€ euro for the luugage.
opinión proveniente de
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3,6
Ventajas: Time of the flight, service in the Paris airport Good food and beverages in the return, delay both ways
Desventajas: No tv screen, food was not at all delicious in the going to Paris, no comfortable chairs
opinión proveniente de
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8,0
Orly to Berlin
Ventajas: Very clean airplane and orderly boarding and disembarkment.
Desventajas: Allowed people to violate the one carry on rule. Some had two or three bags that they placed in overheard leaving no room for others. Very frustrating. If you’re not first on the plane there will be no room for you - even in the preferred seating ares.
opinión proveniente de
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8,6
good value for money
Ventajas: On time flight from Paris to Berlin, smooth boarding, friendly crew and good value for money for the airfare
Desventajas: None
opinión proveniente de
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4,6
Scammers Aigle Azur
Desventajas: Horrible conditions for luggage - we tried to buy an extra bag of 23kg in advance, so we pay 50% only, but apparently they are not interested in that, payments don't go through. Therefore we had no choice but to pay 70Euro for a single bag, almost the price of the ticket .. Ridiculous and disappointing. It is the second time it happens with that airline, not going to use it anymore .. ever.
opinión proveniente de
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2,0
What a nightmare
Ventajas: Nothing at all
Desventajas: We had our boarding passes and claimed couldn't check us in because couldn't find us in system. We had a receipt to pay the bags online and woman wouldn't look at it or even acknowledge it or accept it and re charged us double for our baggage an overall nightmare will never fly this airline again
opinión proveniente de
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4,8
worst airline customer service!
Desventajas: I bought extra baggage service and my credit card was debited for 40 euros 2 weeks before the flight. On the day of the flight I logged on to make sure I actually have the extra baggage, turned out my account doesn't show it. So I buy another extra baggage thinking that there must be a mistake, and my card was debited again. In the airport, I was told that the system does not show any extra baggage and that I have to pay 200 euros as a penalty! After I protested, I was given a number to call to fix the issue. I tried calling for 20 min with no answer. The employee then tells me "Oh there's no-one there on Sundays" Which he failed to mention when he gave me the number. So we came to the agreement that I have to pay an extra 40 euros because the boarding time was getting close. The next day I try to call with no answer, I send an email with no answer! I was charged 3 times for one extra baggage with no response to my complaint. Not only lousy but absent customer service!
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2,0
Desventajas: Retard
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4,0
Ventajas: les personnels sont très gentil
Desventajas: retard du vol
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8,3
The flight very nice and the food nice
Ventajas: Taken us by bus as the cool weather and the people used satires to go down to take the bus
Desventajas: What every said in the first time with regard the taken bus I hope the company change this way by using the bridge
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2,0
Flight delayed for more than 2 hours.
Desventajas: Resulted in missing the train to Lourdes & paying €151.90 for another train ticket.
opinión proveniente de
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6,0
Okay.
Ventajas: We flew from Porto, Portugal to Paris. The tourist information at the Porto airport was very helpful. The airline did provide some food!
Desventajas: The website was very confusing. I had a difficult time figuring out whether or not I had to pay extra to check a bag leaving Portugal. My husband and I had wine and olive oil in our baggage so knew we could not carry on our bags. A fellow passenger, much younger than I, found it impossible and ended up paying twice as much as he had to pay the "airport" price.
opinión proveniente de
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2,6
Lousy flight
Ventajas: Nothing
Desventajas: We left one hour late. Spent one hour standing in walkway until we boarded. No meal on board, only water. Seated in the middle. Airplane was Bulgarian Electra Airways.
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2,0
Desventajas: Flight was delayed for almost 3 hours because they did not have the seating arrangement from Paris. People eventually were told to board and just choose whatever seat they wanted including those of us who had paid for seat choice online and did online check in. The website on how to add luggage is very complicated and took us a long time to figure out. Staff unfriendly. We missed our train connection because of flight delay. Won’t take this airline again. It was chaotic and unfriendly crew.
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3,3
Disorganized
Desventajas: Extremely disorganized boarding process. We were not called to board by our seat numbers. Rather, we were gathered like cattle right up to the doors of the plane. Once we stood bunched up together for approximately 15 minutes, half us were instructed to exit outside and board the plane through the rear. Very unpleasant experience.
opinión proveniente de
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4,3
Poor
Ventajas: Ground and flying staff were really nice
Desventajas: The organization for the check-in was messy at best and there was mo clear indication to direct passengers to their flight. Everything in Orly Siuth is narrow and a single waiting line would block almost all traffic, creating further confusion and frustration. Borading on the bus to take us to our plane was not very pleasant to say the least. The passengers were packed like sardines and as many as possible were packed in. The heat was intense, in excess of 30 degrees celsius. There was no air conditioning and for some perverse reason the driver took a malicious pleasure driving around the airport, even coming around to the same exit we departed from. We arrived in sweat. The rest of the flight was uneventful but the landing was a bit rough.
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10,0
Ventajas: Absolutely one of the best hosting Stewart flight attendant teams I have ever witnessed. A. incredible job guys. I was extremely pleased. Beyond professional and unexpected. Weather conditions were not easy and the pilot took incredible charge.
Desventajas: Staff. Professionalism. Spotless/Clean cabin. The staff was of uttermost class and should train others all around the spectrum.Asp the pilot did an amazing job.
opinión proveniente de
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2,0
Ventajas: Very bad. Delayed flight for.more than 2 hours. No information at gate or.from the airline
opinión proveniente de
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2,0
ni reponse ni solution satisfaisante de la part du
Desventajas: retard de de + de 12 h du vol et apres 2 semines toujours pas de réponse du service client quant au dédommagement : service aux clients : NUL
opinión proveniente de
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2,6
Desventajas: They lost my luggage
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2,0
Luggage
Ventajas: I had tired to pay for my luggage online for 25 euros and the online payment rejected my payment repeatedly. I used 4 different credit cards and all rejected. I told this to thevticketing lady I was forced to pay 50 euros at airport .Totally upset me.
Desventajas: I was forced to pay 50 euros for my baggage when the online payment not working at all. The online was only 25 euros. This is fraud
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10,0
Boarding pass, boarding was straightforward, every
Ventajas: Courteous, Professional Service and Price.
Desventajas: When the man in front of me went to sleep his seat hit my knees hard.
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10,0
Ventajas: Great value for money! Seats are spacious enough and the plane was very clean
Desventajas: Someone smoked inside the airplane, in the lavatories probably.
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2,0
Travel delay
Desventajas: The filght was schedules for 10:00PM but did not leave until 3:15AM. You can't appreciate anything. The food that was given was of ppor quality.
opinión proveniente de
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4,6
Airline needs more staff
Ventajas: Flight itself was smooth.
Desventajas: Not enough staff to check people in. Then boarding was severely delayed, even if the plane arrived slightly late. They began boarding then held everyone in a kind of enclosure between the gate desk and the jetway. Then when landed in Porto, took a really long time to get checked bags.
opinión proveniente de
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6,4
Successful flight - but improvements needed!
Ventajas: The flight was generally fine. It was on time with friendly service.
Desventajas: Food service was confusing. We were in row three and the food cart whizzed by without stopping until about row 10. Finally, I needed to push the call button to get attention. That was ignored, but I finally got service by getting the direct attention of a flight attendant. The reservation system did not work well for me. I tried to order a special seat at an extra price and I tried to order checked baggage at the discounted on-line method. Neither worked even though I received a message that both requests were accepted at an added cost. So I needed to go to a separate counter to pay for our extras and get boarding passes. This seems very inefficient for you and an inconvenience for us.
opinión proveniente de
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2,0
Plane was moved and i had to book another
Desventajas: Moved departure 5 hours !! I Would have missed my appointments in Paris , I booked another plane the day before + lost my hotel in Lisbon . Asked for my money back no reply so far.
opinión proveniente de
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4,0
Typical Algerian service
Desventajas: I take this flight 1-2month...this airline is better than Air Algerie, but only because you feel slightly safer in thier aircraft. As far as service it's terrible with no order or priority. Complete circus as usual and late as well.
opinión proveniente de
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2,0
Wife had brain surgery
Ventajas: Nothing
Desventajas: Had to stay home because wife could not leave because of radiation treatments. How do I get my money back?
opinión proveniente de
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8,3
No food. Our row was missed for drinks
Ventajas: We were missed for drinks Seats didn't have entertainment but no big deal good price Clean white head rest covers at each seat felt cleaner
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3,0
Ventajas: Staff was nice.
Desventajas: No leg room, take off and landing were super rocky / scary, flight was delayed by many hours... We arrived very late... Not convenient when trying to check in somewhere...
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6,3
Desventajas: Bulkhead did not have much leg room
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4,0
Delayed and Confused
Desventajas: the flight was greatly delayed with no direct communication to ticket holders. Boarding was a nightmare. many people were confused about what line to stand in, when to board, etc. they did not have any signs to indicate boarding instructions, personal were slightly rude, and English was very poor. The airline did provide a voucher but was not useful since the time they gave them out was too close to boarding time and was not redeemable at the arrival airport.
opinión proveniente de
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3,6
This was not among the best flights I have ever be
Desventajas: The flight was very poor in services, amenities and personnel! The website is very user un-frineldy! I got a headache to figure out how to add for my in hold luggage which is not as straight forward as described online. And the aircraft was so old, dirty and noisy!
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2,0
Desventajas: El servicio era terrible, ni siquiera había agua gratis. Todo es para el pago.
opinión proveniente de
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4,3
Desventajas: El sitio web me permitió creer que había comprado equipaje extra, pero cuando llegué al aeropuerto no fue el caso y a pesar de mostrar correo electrónico que demostró mi intención de comprar el equipaje temprano, el servicio al cliente me cobró el precio de la puerta.
opinión proveniente de
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7,5
Ventajas: El personal era muy profesional y cortés
Desventajas: Los asientos están demasiado cerca, igual que la mayoría de las líneas aéreas.
opinión proveniente de
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2,0
Pobre
Ventajas: No me gusta mucho
Desventajas: Tarde como de costumbre. Sin ninguna comunicación. El vuelo se retrasó 2 horas y no se hizo ningún anuncio hasta media hora después. La puerta de embarque cambió dos veces sin previo aviso. No había suficiente espacio para llevar los dos puestos de trabajo debajo de mi asiento.
opinión proveniente de
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5,0
50€ equipaje extra cargo
Ventajas: Era puntual
Desventajas: Hice mi reserva hace un mes. Sé que viajaré con mi maletín de suite, así que hice la reserva con una opción de equipaje de mano de una pieza. Pero en el aeropuerto de orly, la empresa Eagle Azur me cobró 50€ de euro por el luugage.
opinión proveniente de
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3,6
Ventajas: Hora del vuelo, servicio en el aeropuerto de París Buena comida y bebidas a la vuelta, retrasan ambos sentidos
Desventajas: No había pantalla de televisión, la comida no era para nada deliciosa en el ir a París, no había sillas cómodas
opinión proveniente de
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8,0
Orly a Berlín
Ventajas: Un avión muy limpio y un embarque y desembarque ordenado.
Desventajas: Permitieron que la gente violara la regla del equipaje de mano. Algunos tenían dos o tres maletas que colocaron los compartimentos, no dejaban espacio para otros. Muy frustrante. Si usted no es el primero en el avión no queda espacio, incluso en las zonas de asientos preferentes.
opinión proveniente de
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8,6
buena relación calidad-precio
Ventajas: Vuelo a tiempo de París a Berlín, embarque sin problemas, personal amable y buena relación calidad-precio para el billete de avión
Desventajas: Ninguno
opinión proveniente de
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4,6
Estafadores Aigle Azur
Desventajas: Condiciones horribles para el equipaje - tratamos de comprar una bolsa extra de 23 kg por adelantado, así que sólo pagamos el 50%, pero aparentemente no están interesados en eso, los pagos no pasan. Por lo tanto, no teníamos otra opción que pagar 70 euros por una sola bolsa, casi el precio del billete. Ridículo y decepcionante. Es la segunda vez que sucede con esa línea aérea, no va a utilizarla más .. Siempre.
opinión proveniente de
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2,0
Qué pesadilla
Ventajas: Nada en absoluto
Desventajas: Teníamos nuestras tarjetas de embarque y afirmamos que no podíamos registrarnos porque no nos podíamos encontrar en el sistema. Teníamos un recibo para pagar las bolsas en línea y la mujer no lo miraría o incluso lo aceptaría y nos cobró el doble por nuestro equipaje una pesadilla general nunca volará a esta aerolínea otra vez
opinión proveniente de
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2,0
Desventajas: Retardar
opinión proveniente de
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4,0
Ventajas: el personal fue muy amable.
Desventajas: retraso durante el vuelo
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8,3
El vuelo era muy agradable y la comida agradable
Ventajas: Nos llevó en autobús como el clima fresco y la gente solía saciar para bajar a tomar el autobús
Desventajas: Lo que cada uno dijo en la primera vez con respecto al autobús tomado espero que la empresa cambie de esta manera utilizando el puente
opinión proveniente de
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2,0
Vuelo retrasado más de 2 horas.
Desventajas: Se tradujo en que perdí el tren a Lourdes y pagué 151.90€ por otro billete de tren.
opinión proveniente de
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6,0
Está Bien.
Ventajas: Volamos de Porto, Portugal a París. La información turística en el aeropuerto de Porto fue muy útil. ¡la aerolínea sí nos proporcionó algo de comida!
Desventajas: El sitio web era muy confuso. Tuve un tiempo difícil de averiguar si tenía que pagar extra para comprobar una bolsa que sale de Portugal. Mi marido y yo tomamos vino y aceite de oliva en nuestro equipaje, así que sabíamos que no podíamos llevar nuestras bolsas. Un compañero de viaje, mucho más joven que yo, me pareció imposible y terminó pagando el doble de lo que tenía que pagar el precio del "aeropuerto".
opinión proveniente de
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2,6
Vuelo pésimo
Ventajas: Nada
Desventajas: Partimos una hora tarde. Pasamos una hora de pie en la pasarela hasta que embarcamos. No había comida a bordo, sólo agua. Sentado en el medio. Avión era Bulgarian Electra Airways.
opinión proveniente de
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2,0
Desventajas: El vuelo se retrasó casi 3 horas porque no tenían los asientos de París. A la gente finalmente se le dijo que subiera y que simplemente escogiera el asiento que quería, incluyendo aquellos de nosotros que habíamos pagado por la opción de asiento en línea e hicimos el check in en línea. El sitio web sobre cómo añadir equipaje es muy complicado y nos llevó mucho tiempo para averiguarlo. El personal era antipático. Nos perdimos la conexión del tren debido al retraso del vuelo. No volverá a tomar esta línea aérea. Fue una tripulación caótica y poco amistosa.
opinión proveniente de
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3,3
Desorganizado
Desventajas: Proceso de embarque extremadamente desorganizado. No nos llamaron a subir a bordo por nuestros números de asiento. Más bien, nos reunimos como ganado hasta las puertas del avión. Una vez que nos levantamos juntos por aproximadamente 15 minutos, a la mitad nos instruyeron a salir afuera y subir al avión a través de la parte trasera. Una experiencia muy desagradable.
opinión proveniente de
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10,0
Ventajas: Absolutamente uno de los mejores equipos de asistentes de vuelo de Stewart que he presenciado. R: Increíbles chicos de trabajo. Me quedé muy satisfecho. Más allá de lo profesional e inesperado. Las condiciones climáticas no fueron fáciles y el piloto se cobró de manera increíble.
Desventajas: Personal. Profesionalidad. Cabaña impecable/Limpia. El personal era de la clase más uttermost y debería entrenar a otros alrededor del spectrum.Asp el piloto hizo un trabajo asombroso.
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2,0
Ventajas: Muy mal. Vuelo retrasado más de 2 horas. No hay información en la puerta o de la aerolínea.
opinión proveniente de
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2,0
ni reponerse ni solución satisfactoria de la parte du
Desventajas: Retardo de + de 12 h du vol et apres 2 semines tujours pas de réponse du service client quant au dédommagement : service aux clients : NUL
opinión proveniente de
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2,6
Desventajas: Perdieron mi equipaje
opinión proveniente de
Estado del vuelo
Mapa de rutas de Aigle Azur
Principales aeropuertos en los que opera Aigle Azur
Información de contacto de Aigle Azur
- ZI Código IATA
- +33 0810797997 Llamar
- aigle-azur.fr Visita
Datos sobre el estado del vuelo, cancelaciones y retrasos proporcionados por Flightstats.com. Los datos de Flightstats pueden contener errores. Confirma siempre la información indicada aquí con la aerolínea.